Below FAQ are some common queries from our customer before and after purchase.
If you have other questions, please just send it to support@i-love-yoga.com.au.
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- Delivery
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Order
All prices are in AUD.
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Delivery
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 7-10 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at support@i-love-yoga.com.au.
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@i-love-yoga.com.au. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-15 business days.